my customer has a navienNCB 240 (NG) unit has been running since 2017 and has had no issues .in the last couple of days it has been coming up with error code E109 – air intake filter cleaned – system reset – system runs for a few hours then sure down error code E109 displayed . We can also go through troubleshooting and diagnostics at that time to determine what, if anything, is wrong with the unit. Eccotemp Protection Plans are available for purchase within 60 days of your water heater purchase. Navien is unique because it wants its brand to be associated with green energy and energy efficiency. If you don’t feel 100% comfortable in attempting to fix the problem yourself, you can simply get a free, no-obligation quote from a local plumber to help you with your decision. This will show you that you have 0 GPM and its heating the water in the buffer tank, so when you want hot water, its ready for you. 1. Our unit was unplugged for two months while we were away and as far as we know nothing was changed except for the unit being unplugged. Hot water inlet2: thermistor open or short circuit. I'm a licensed Home Inspector, Certified Master Inspector (CMI), and FHA 203k Consultant. Mostly because I was told, ‘Call when it happens.’ I did call a few times and read off the error code (was told to power off/on and did it – which is certainly not a resolution), another time Tech had me open the unit and read off an internal LED panel code (was then told to power off/on – again, not a resolution), another time was directed to change a few ‘dip’ switches… and finally, power the unit off and on (if this sound repetitious — it is!). NPE Series Condensing Tankless Water Heaters. My Navien tankless water heater (model 240A) stopped working all the sudden. Navien company have to come with a solution. Our Service Areas Barrie Tankless Unit has gone into error 026 while I shaving (no other fixtures using ANY water and no other appliances using gas)! Look on the cold inlet side of the water heater just at the bottom. We had ours for 2.5 years. Important: Always hire a licensed professional to service or fix your Rinnai tankless water heater. About Navien. I unplugged the unit for a minute and when I plugged it back in you could hear it open up internally. Lochinvar Tankless waterheaters. You may need to have the gas pressure set by a professional using a manometer. Our tech support is available Mon-Fri from 8am – 9pm EST and Sat-Sun from 8am – 8pm EST. In the last week I've twice had it give no hot water. All tankless water heaters will surprise you with an unexpected error code eventually. If I recall correctly, their issue was electrical because their home was susceptible to power flickers and short outages from time to time. No water would come out of the hot faucet and there were no error codes flashing. Not sure if it was resolved or if your issue is even similar. I have a Navien tankless water heater in my house. 1. Check your combustion fan motor. I am getting E038 code which apparently is to do with the circulation pump. I am unable to find this error code listed anywhere in the literature. Hi - I have a relatively new (month or two) Navien NPE-240A. reset system and it runs for 12 hrs and error code E109 showed up again. What have you tried so far? They consume gas at a larger rate and require a larger gasline. Since last night. These units are expensive. Application: Indoor/Outdoor; Gas Type: NG/LP; Min. It’s 3 am and I give up. Solution: Don’t open hot water valve to much. Navien Tankless Water Heater Reviews. ½” gas pipe can be used when installing a NPE condensing gas tankless water heater as long as it is sized appropriately. Please send us your contact number along with the unit serial number so that our Tech Support can reach out to you shortly. Abnormal activity of the gas pressure sensor, 1. If you have any problems with your Navien heater, feel free to ask in the comment section! I even had the gas company install a gas regulator specificall for the Navien unit (separating it from my gas fireplace) but the problem persisted. For this error, you need to turn off the water heater for at least 30 minutes and then restart your water heater. I’m in no way notifying them of reader comments so the fact they are monitoring this page for issues shows they care about customer service. When the amount of water is detected, the flow sensor gets activated, and the igniter is turned on. A label on the side of the water heater lists the model number along with the manufacturing year in … Some Noritz problems can be fixed by a typical homeowner with a basic set of tools while others will require the services of a licensed professional. How to Fix: Confirm proper grounding of electrical cord. 0.97 energy factor; 17000 - 180000 BTU/hr; Flow rates - At 35 Degree Fahrenheit Rise: 10 GPM, At 45 Degree Fahrenheit Rise: 7.7 GPM, At 77 Degree Fahrenheit Rise: 4.6 GPM We need to be able to confirm the problem and resolution with a trained professional in order to resolve issues in the field. Check communication cable, 1. Navien Manuals; Water Heater; NR-240A; Navien NR-240A Manuals Manuals and User Guides for Navien NR-240A. The code present is 03 error. Navien tankless water heaters are more efficient and take up less space than bulky tanks. Our tech support is available Mon-Fri from 8am – 9pm EST and Sat-Sun from 8am – 8pm EST. Similar products All Navien Products Gas Tankless Water Heaters from Navien. Check model type 2. We have a Navien-180A that was installed in May. Have a different tankless water heater brand that needs troubleshooting? I’ve only heard about error code 026 one other time (Navien has no information about it online or in their manuals as far as I know). Navien will not help the consumer. Navien is the best on lower gas volume. Error code e016 have tried everything suggested no changes:/ please help, I found the code and the “fix” but it’s not working:/ any ideas? I was gullible enough to have it replaced with a newer model offered with a small discount. With plenty of tankless water heaters available in the market, it might be a hassle to find the best one among them. Good luck, Been hung up on by the call center 6 times now. Nothing ovious, full gas, full pressure, grounded, screen clean. After resetting hot water stops in two minutes, cannot take showers or use bathroom faucets. Since Rinnai water heaters are one of the most advanced tankless water heaters available, we recommend to contact a service technician that’s authorized to work on Rinnai water heaters. Most times that will start the water, no code shows. I have a navien 240a. Thank you for your patience and understanding! It’s much more likely you’ll read about negative experiences online vs those that are completely satisfied with their water heater. The first one had multiple problems, needing replacement after 5 years. How to Fix: Call technical support (800-519-8794). Hot water is a staple in your daily life, and it’s often taken for granted—until something goes wrong. How to Fix: Inspect and clean the intake air filter. error code 021 following a power outage and restoration. Flush the heat exchanger. We have put together a thorough list of Navien error codes to help you diagnose and potentially fix any issues you may have. Navien NPE Error Code E740. Completely disappointed in the performance of the device as well as the ‘support’ team behind it. Home » Troubleshooting » Navien Tankless Error Codes Troubleshooting. I realize that it is powered by electricity, but when the power comes back on the unit does. Navien is part of KyungDong Navien. Navien NR-240 Pdf User Manuals. The water only gets lukewarm when all the way "hot." A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format. Learn more about tankless. No problems If properly set up. I'm down to a couple of manufactures, and possibly the larger sized models for residential. Many homeowners rely on a water heater to provide a steady supply of hot water for baths and showers. Navien has since become one of the fastest growing companies in the home comfort sector in North America, providing condensing tankless gas water heaters … Tankless hot water heaters offer unlimited hot water at a steady temperature whenever you need it and for as long as you need. At Robinson’s Plumbing, we’re here to help you navigate the options and decide what’s best for your home—and your budget. My Navien NPE-180A stops working and shuts off all water through it. very cold for texas. In 2006, Navien, Inc. was established to open new markets in the United States and Canada for parent company KD Navien. In my jurisdiction it is an offence for an uncertified person to install or perform maintenance on a gas appliance. The focus of the company today is condensing technology. Disconnect the remote control, PC board, and all wiring harnesses, then reconnect. COMBI-BOILERS. How to Fix: Confirm there are no obstructions in the exhaust pipe. Hello. All good. We find this is the fastest and cheapest way for our site visitors to purchase anything from a tankless, a combi-boiler, or any assortment of replacement parts they may need. Also drips water from the bottom port when plug is removed. We have 6 Navien NR-240A manuals available for free PDF download: Service Manual, Operation & Installation Manual, Installation Manual, Owner's Operation Manual, Quick Installation Manual Carson, Dunlop & Associates Ltd., 120 Carlton Street Suite 407, Toronto ON M5A 4K2. This means your water heater is having issues with either combustion air or venting. I have recently installed a NCB-240e, and I am getting and error code of e784. Replace water flow sensor, 1. unplugged and plugged back in and threw the code. Below you’ll find the most common error codes for a Navien tankless water heater along with a suggested fix. i have a navien nr-240a (ng) it is flashing a code of 038E and then 12.00 on the remote it is flashing 38 E then a 012 at the bottom, I have an issur with error code E302 low water pressure. If you are still experiencing issues with your unit we recommend that you call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. We tried resetting it after we plugged it in but no luck. Tankless Water heater manuals can be complex. While this is happening, you can press the INFO button and press + and – to scroll through GPM and inlet/outlet water temps. hot water works intermittently .i shut boiler off than on n p21.8 shows up .a second later 591 than u-21 finally 2011. nothing w a e in front of it.possible its the 3 way motorized valve. Abnormal operation: cascade communication, Abnormal operation: main panel communication. The ultimate in energy and space saving ingenuity for whole house The LP180s and the 240 models. Some Noritz problems can be fixed by a typical homeowner with a basic set of tools while others will require the services of a licensed professional. NPE 210S displaying E.012 Hot water stops after running for 20 mins. Never find debris in the air intake filter. We are very sorry to hear that you are experiencing issues connecting with us. In fact, Navien has the largest market share of condensing gas water heaters in North America. Unfortunately, it's always at an inopportune time. Bosch offers several models of tankless water heaters, including the Bosch Therm 830 ES Non-Condensing tankless water heater with 8.3 gallons per minute capacity at 35 degrees Fahrenheit and the Bosch Therm C 1210 ES Condensing tankless water heater … We recommend that your licensed plumber call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. Navien offers the industry’s most advanced condensing tankless water heaters, condensing boilers and the first combi-boilers strong enough to support whole house heating and hot water for larger homes. Which is the measure of unburnt gas. Any advice? Not acceptable. We have had to reset it 6 times in September and the first half of October. I have shared my story with every other homeowner as they are building their house (and have posted it on our housing development web page). We recommend that you call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. You need to turn off the red and blue service valves on the bottom of the water heater. SKU: NCB-180E ... Money and energy savings over tank type water heaters and traditional water heaters. Navien tankless water heater problems are sometimes hard to comprehend, not to mention fix the heater on your own. Noritz water heaters are widely used because they are tankless models are able to supply hot water on demand and at a greater volume. Dual stainless steel heat exchangers resist corrosion better than copper to provide longer life. Has happened while people are showering. Contractor's Assistant: How long has this been going on with your Navien heater? Navien 240a……error 43, how do I solve this ? Hello. But the unit is trying to fire, but with no water it will not really fire. Navien Premium Efficiency condensing tankless water heaters are the #1 selling high efficiency condensing tankless water heaters in North America.The NPE series offers industry leading efficiency up to 0.97 UEF to keep your utility bills low, endless hot water so you never have a cold shower, and exclusive ComfortFlow® … Remembered i recently changed out tub/shower fixtures. filter is clean and dry no restrictions? This product is too expensive to own . Tankless Water heater manuals can be complex. Check if the auto feeder valve works normally. Turn off the unit for at least 30 minutes then restart. Many of our customers see the benefit of installing tankless water heaters because they’re compact, efficient and reported to save nearly 40% on energy costs ( DOE ). Are Tankless Water Heaters Worth The Investment? There are a large number of unique Navien error codes that help with troubleshooting the issue. At Hoffmann Brothers, our Navien contractors are available to help identify the very technical language found in popular Navien water heater manuals and break them down into easy to understand terms, highlighting the most important elements for your Navien products. Noritz water heaters are widely used because they are tankless models are able to supply hot water on demand and at a greater volume. We have 4 Navien NR-180 manuals available for free PDF download: Service Manual, Installation Manual, Quick Installation Manual The Navien Tankless Water Heater has a built-in insulated buffer tank and recirculation pump to eliminate the “cold water sandwich” effect and issues of minimum flow rates commonly found in other tankless water heaters. I have cleaned the air filter and and the plug in the bottom. What is the reason.? Navien NR-210 Condensing Tankless Water Heater, Natural Gas Features. This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas. Abnormal activity of the air pressure sensor, Exhaust overheat: exhaust high limit switch shuts down the unit when the flue temperature exceeds 149 F or 65C. Home Water Heater blog keeps you up-to-date with the latest information about home water heating, water tank and tankless water heaters, including popular manufacturers. Restarted it 10 times and no luck. These are gas appliances. I have a NPE-240a, an error code e736 is on, what do I do? Had gas company on site and had Navien Tech on phone with him. installed navien 180 combo and have spent 1,300 on repairs so far n now have another problem. Thanks! If this occurs, the boiler initiates shutdown. Nice feature to have. E016 says turn off check filter then flush, filter is brand new, flush done by professional 3 days ago.. 1000$ bill coming my way. Built-in recirculation timer for water … It is repeatedly breaking down and the cost is out of our pocket. Check items: Water is not refilled. We have a Navien-180A that was installed in May. Navien Manuals; Water Heater; NR-180; Navien NR-180 Manuals Manuals and User Guides for Navien NR-180. How to Fix: Check for proper grounding and that the device is receiving gas of the right type and pressure.Examine the flame rod to ensure it’s connected and has no carbon buildup. External: Ensure that all water supply and return lines are open. Has anyone had and fixed this problem. Pipe size, length of gas pipe, and pressure drop are all factors that affect gas delivery. What it Means: Flame failure: The heater can’t maintain a flame. Inspect and clean the filter in cold water inlet. Is it normal for the unit to run by its self when not calling for hot water ?? I’d recommend calling Navien on this one. I'm nervous that this is going to become a regular occurrence. I’m having a temperature fluctuation while taking a shower. I inspected the unit and it said "E003" which means "ignition failure". What does this mean and how do I fix it?? VERY cold in N Texas. We have 12 Navien NPE-240A manuals available for free PDF download: Service Manual, Installation Manual, Operation Manual, Quick Installation Manual, User Manual, Conversion Manualline, Brochure & Specs Find an installer. Then set the combustion with a Combustion Analyzer. BtuH Input: 19900; Max. Cannot find this code anywhere! Seems the Dual Venturi gas/air mixer is often the culprit as its motor fails not allowing the heater to get to stage 2. How to Fix: Confirm properly grounded electrical cord. Navien Manuals; Water Heater; NR-240A; Navien NR-240A Manuals Manuals and User Guides for Navien NR-240A. For the quick troubleshooting then you can do several steps. Find a distributor. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. Unplugging and plugging it back in got it working again and cleared the code. Water is connected and also electric is OK. We are getting the error code E438 . Unfortunately, it's always at an inopportune time. I've had two Navien tankless water heaters in 9 years for my home. Error 001 keeps coming and hot water not working. No flow restrictions in them. That’s a tough one if there’s no error code showing. What causes the off and on switch to keep turning off. It may be the motor or something with the impeller. Ensure the condensation collar and proper … If water is supplied by auto feeder valve open over 5 minutes, the error(E351) is detected and displayed on the front panel. What you don’t know is that issues in your tankless unit develop over time, and may eventually have an impact on water quality, water pressure and the overall volume of water available to your home. There is no other hot water being used. The company was founded in 1978 as Kyung Dong Machinery Co., Ltd. but changed its name when it entered the North American market in 2006.. For all issues with Navien units, we recommend that you call into our tech support at 1-800-519-8794 option 2 so that we can have our team diagnose the issue and provide a solution. Will replacing the circulation pump fix the problem and if so where can I get it from and how much does it cost? I am certified and a licenced Plumber for 37 years I service and work on Navien, Rinnai, Aosmith. Just want to say thank you to the Navien rep for the responses here. Electric cord is grounded.Temp set @ 117°. Did you get an answer to your question? Navien unable to keep up with volume to heat. Please refer to the National Fuel Gas Code gas pipe sizing table to ensure you have sufficient gas supply for the unit. What should I try next? If you don’t feel 100% comfortable in attempting to fix the problem yourself, you can simply get a free, no-obligation quote from a local plumber to help you with your decision. Any reason for this be happening? Does the Navien have many problem if installed correctly? They require a technician to be present in order to offer trouble shooting advise. Your licensed plumber or contractor can download the “VisualSupport-RemoteCall” App in Google Play or Apple store. I would stop anyone from buying one. However, if you’re looking for a premium tankless unit, we recommend you to go for Navien NPE-240S Condensing Tankless Water Heater.. With a maximum flow rate of 11.2 gallons per minute, this water heater is an absolute beast for a tankless unit. One of them appears to only heat water for a couple of minutes before the water goes cold again. Every so often the hot water will quit, I have to hit reset, if that does not help, I hit power button. Could the internals be frozen due to the circulation was inhibited overnight due to … We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. And will certainly have a professional install the unit. We are sorry to hear that you have experienced issues with your unit. I. have three Navien NCB water heaters. But I suspect liability issues lie at the root of their reasoning. There is a PVC pipe that sticks out from the side of the house from the tankless water heater and it is non-s … read more BtuH Input: 19900; Max. Almost every time the power goes out, so,does not water heater. Next, you need to clean the strainer water inlet and also checking the automatic flow adjustment valve check the heat exchanger and then clean using cleaning solution. I am not sure what midel we have but it’s blinking red and showing 45 •e 1 lb What is it ? Liquid Propane Gas Tankless Water Heater; Navien NCB-180E Condensing Gas Combination Boiler (NCB) Navien NCB-180E Condensing Gas Combination Boiler (NCB) Price: $2,100.00. First, inspect all vent pipes to ensure they are connected properly and free from puncture holes. The same holds true for… Navien tankless hot water heaters are white with “T-Creator” and “NAVIEN” on the front. Check direction of the internal 2-way valve. There is no error code. So if valve open too much, demand is higher. Having issues with navien hot water heater keep getting e110 code maybe i think there s condensate stuck within the View online or download Navien NR-240 Installation Manual Ensure that the electrical cord is properly grounded. Have Model NR-240 LP since 2012. Navien tankless water heaters & boilers for residential and commercial applications use innovative high efficiency technology to provide a comfortable environment. My hot water tank is reading E026 can you tell me what’s the problem, When it does ‘‘this the water goes cold and I have to keep going to push the reset button. Press and hold the ON/OFF button for a few seconds and then press the UP button simultaneously. I'm looking at possably installing a Navien Tankless Water Heater. 1. Navien Tech Support suggested multiple causes: ‘insufficient gas supply’ (either not enough propane in supply tank or inadequate gas supply from the gas regulator), ‘water pressure insufficient’ to ‘inadequate air intake supply’. There is a black cap that comes out on a 45 degree angle. It’s a NCB – 240 e. It breaks down multiple times a day and we have spent almost $1000 on repairs to the same water flow sensor. Ensure that the exhaust pipe is free of obstructions. Check thermistor connection 2.Replace thermistor, 1. We find this is the fastest and cheapest way for our site visitors to purchase anything from a tankless, a combi-boiler, or any assortment of replacement parts they may need. I just bought the Navian 240 a and in the past week I’ve had to reset several times. I had a e110 for intake air blockage. Tankless water heater maintenance … It has ceased to operate. I have a Noritz tankless water heater model NRC1111-dv. I am very leary about going into the internal and checking the directions of the valves but as far as I know no one had messed with the valves. I would not recommend Navien at all. At Hoffmann Brothers, our Navien contractors are available to help identify the very technical language found in popular Navien water heater manuals and break them down into easy to understand terms, highlighting the most important elements for your Navien products. 1. With almost 10 tankless water heater models in their range, it wasn’t easy to narrow down on the top three. Check the water flow sensor 2. Hubert Miles. Any ideas on what is going on? Unit worked fine yesterday, had a power outage and today it’s error code 038. Our service plumber (Boonstra in Canada) not find anything wrong with the unit when they came to look at it. I notice quite a few people have reported this code. Hi Cody, thanks for reaching out to us. HI, I have a Navien NR210A that has stopped working with error code 10E and 027 under it. Wow, I’m sorry for your experience. We are considering changing back to central heat and water heater. After 4 years, this unit has sprung internal leaks, corroding the interior. Application: Indoor/Outdoor; Gas Type: NG/LP; Min. Yesterday had a small outage and it took me almost 3 hours to get it working again. Check if the cold water valve is closed or frozen. Navien's condensing technology delivers cooled exhaust gas and high-. The unit regularly gives us a E003 code and we are typically in a rush to have a shower so unplug the unit and then reset and it works but it is a major pain to keep going to the basement to reset it. 2013, propane. Whether this is the reason Navien has for their policy I do not know. When starter button is pressed some electronics noise is heard and the con … read more One of them appears to only heat water for a couple of minutes before the water goes cold again. Many homeowners rely on a water heater to provide a steady supply of hot water for baths and showers. Whether you need an endless supply of hot water, efficient home heating or both, Navien has the most energy efficient solutions. I have a npe240s. Navien tankless water heaters work in a way in which you would spend less money to enjoy adequate hot water supply. After opening the cover, I found code 38E displayed on the control board. Would love to fix issue on my own…. Heating, Cooling, and Tankless Rebates 2020. Navien Tankless Error Codes Troubleshooting, Titan Electric Tankless Water Heater In-Depth Review For 2021, Ariston Water Heater GL 4 In Depth Review For 2021, Best Mixing Valve: Important Piece Of Plumbing, Noritz Tankless Error Code Troubleshooting, Rinnai Tankless Error Code Troubleshooting, Rheem Tankless Error Code Troubleshooting. removed the ice from the intake and now e438. any answers ? have a small heater going next to it. It’s leaked water all over our floor, left us without heat and hot water for days. All potential ’causes’ were dispelled… LP tank is never less than half full, water supply/pressure consistently adequate and stable, air intake is provided in a 1,200 plus cubic foot externally vented storage area… and using manometer (spelling?) This seems to be a common problem with the 210S. Check to see if the main gas supply is on. Happens when washing dishes in the sink. We have 6 Navien NR-240A manuals available for free PDF download: Service Manual, Operation & Installation Manual, Installation Manual, Owner's Operation Manual, Quick Installation Manual You need to remove that and clean it out. I’ve had to do this on both models. The same holds true for… All tankless water heaters will surprise you with an unexpected error code eventually. Navien tankless water heater problems are sometimes hard to comprehend, not to mention fix the heater on your own. Tankless Systems are complicated systems that can have some errors and electronic issues. Contractor's Assistant: Is your Navien heater gas or electric? I bought the 180 combination model and in 8 months, we spend more than $800. Often, you can complete simple fixes on your own with a few tools but for some more complex problems, you’ll need to contact a professional plumber who is familiar with Navien models or go straight to the manufacturer for support. Any help would be awesome. The unit regularly gives us a E003 code and we are typically in a rush to have a shower so unplug the unit and then reset and it works but it is a major pain to keep going to the basement to reset it. Would press the control box, it would start and then go out. I am a licensed plumber. Same issue. Check the mixing valve 2.Replace Mixing Valve 3.Check mixing valve transformer. This black cap houses the inline water filter screen. This is a question on my Navien Tankless water heater that was installed last August 2010.